AutoTrend Tire & Wheel Co Inc

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Reviews

• Ben Sauder

  Nov, 28 2018
  ★ ★ ☆ ☆ ☆
  I had a disagreement with this company about a return, and so far they have been unwilling to even acknowledge that there's a problem. I had tried as best I could to resolve the issue directly with the sales person, but it's not going anywhere. I have decided to give up pursuing, as the amount in question is only worth so much of my time.
  
  In response to the owner's response...
  I do not dispute the company's helpfulness in selecting a wheel. My problem is that they fail to acknowledge, even now, the fact that the return costs were not mentioned or discussed beforehand. This was a special circumstance where I was 'loaned' a blemished wheel for test fitment prior to purchase of a set, with the knowledge and assumption that the wheel would be returned in the end. Not to mention, the transaction was done completely over the phone, and was not purchased via the website. The implication that I was told about a return charge for a test-fit wheel is absolutely false, and the idea there even would be a charge for an item for which it was known beforehand would be returned is, frankly, ridiculous. If they had even been willing to admit or acknowledge this to me personally, I would have most likely dropped the entire thing and not pursued the refund, but the fact that they are still not admitting this is the entire reason I made a point to make a review.

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